NORWICH Tues to Sat 10am - 4pm. CROMER Weds - Sun 11am - 4pm

How to swap or shop

Bring us your pre-loved clothes and accessories

Bring in to our shops up to 10 good quality, clean, items you no longer wear.

In Castle Quarter (Level 2), Norwich we accept womenswear, menswear, childrenswear, footwear, and accessories.*

In our Cromer shop we accept womenswear ONLY, including footwear, jewellery and accessories.*

Exchange them for swap points

The amount of points you receive will be dependent on the quality and condition of each item.  The better the item, the higher the points value.  (e.g. a quality high street brand top is worth approximately 4-6 swap points.  If it is new with tags, the swap value may be even higher.)

Your points will be recorded against your name ready for you to collect anytime from the following week.

Spend your points in store

Browse our many rails of beautiful quality clothes, each one priced with a points value.  We have a high turnover of stock, give change in the form of points and there is no time limit on point vouchers, so pop in regularly to pick up an entirely new wardrobe for free!

Leave as a New-U

Guilt free shopping that is helping to minimise the harmful effects of the textiles industry by re-using clothing as wearable items – time and time again!


*We can't accept dirty clothing as we have no facilities to launder garments. We are unable to take underwear, real fur, loungewear (such as pyjamas), or shoes which have anything other than very light wear.


No points? No problem

If you don’t have enough swap points, or have nothing to swap, you can still shop with us in store.  Everything in store is available for cash – just halve the swap points value to find the price, i.e. 8 swap points = £4 cash. We take cash and card in both our stores.