1. To be proactive in the management and running of the Norwich based shop, ensuring efficient and effective leadership of volunteers and participants on work experience placements
2. To be responsible for the day to day operational activities, including stock and quality control and ensuring agreed swap/sale processes are followed by all involved, including the general public
3. To create visual displays and shop window displays, ensuring the shop layout adheres to New-U branding, policies and processes
4. To create social media content in line with New-U’s Marketing Strategy
5. To line manage the Shop Support role
6. To ensure young people on work placements are reaching their full potential whilst on placement by offering empathy, support and leading by example
7. To manage our Honesty Book Library where the general public donate/swap/borrow books, and support/lead on the delivery of events in this space
8. To support the strategic planning and implementing of regular internal and external events
9. To support the recruitment and management of volunteers to provide volunteer support to the shop, events and volunteer mentors for participants
10. To work with the Shop Manager (Employability) to ensure the shop is adequately staffed at all times and establish rotas for staff and volunteers
11. To lead on the ‘smart clothes’ scheme for young adults (16-30) who could not otherwise acquire suitable clothing for job interviews or similar occasions
12. To gather and share monitoring and evaluation information as required by funders
13. Ensure records, paper and electronic, are accurate and maintained
14. To support and work alongside the wider New-U team to support our development as a charity and a business, and implementing change where indicated
15. To act as a keyholder; to open and close the shop and ensure that the premises are secure on leaving. To respond to emergency call out if and when necessary
16. Ensure the shop and staff areas are clean and attractive to patrons and that all appropriate standards of security, health and safety are met
17. Attend all necessary internal/external training courses and meetings as required

Person Specification – Knowledge and Experience

Essential

• Experience/knowledge of creating marketing materials and utilizing on-line platforms/social media
• Empathy towards people with numerous and often complex issues preventing them moving towards work or training or equivalent
• Experience of delivering excellent customer service
• Interest in finding innovative solutions to tackle over-consumption in the fashion industry
• Awareness of relevant Health & Safety and safeguarding legislation in relation to vulnerable adults

Desirable

• Management/supervisory experience in a retail setting or equivalent
• Knowledge/understanding of the challenges faced by long term unemployed young people
• Experience of managing and recruiting volunteers

Person Specification – Skills and Abilities

Essential

• Creative thinking – evidence of creativity or experience of creating visual displays
• Excellent inter-personal skills and able to develop effective relationships with unemployed people on work placements, volunteers, delivery partners and referral agencies
• Ability to motivate and positively lead a small team
• Excellent organizational skills to manage own workload, to meet conflicting deadlines and prioritise work accordingly.
• Evidence of using own initiative, resourcefulness and lone-working
• Knowledge of ICT applications (e.g. Word, Excel, etc.) and administrative practices. Ability to learn new systems

Desirable

• An interest and belief in sustainable fashion practices
• Knowledge of fashion trends
• Interest in textile upcycling or crafting