Work with Us
Current Vacancies
Shop Manager (Creativity)
We are recruiting a part time Shop Manager with Creative Flair.
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Salary: £12.67 per hour
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Expected hours: 21 – 28 per week, Tuesday to Saturday 9.30-5pm over 4 days on a 2 week rota
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Benefits: Employee discount
- Part time – Starting on Fixed term 6 month contract
To apply send your CV and a covering letter to sue@new-ultd.co.uk
Closing date 5pm 12th April 2024. Interviews will take place in person on Thursday 18th April 2024 in Castle Quarter, Norwich
For more information contact laura@new-ultd.co.uk
- To be proactive in the management and running of the Norwich based shop, ensuring efficient and effective leadership of volunteers and participants on work experience placements
- To be responsible for the day to day operational activities, including stock and quality control and ensuring agreed swap/sale processes are followed by all involved, including the general public
- To create visual displays and shop window displays, ensuring the shop layout adheres to New-U branding, policies and processes
- To create social media content in line with New-U’s Marketing Strategy
- To line manage the Shop Support role
- To ensure young people on work placements are reaching their full potential whilst on placement by offering empathy, support and leading by example
- To manage our Honesty Book Library where the general public donate/swap/borrow books, and support/lead on the delivery of events in this space
- To support the strategic planning and implementing of regular internal and external events
- To support the recruitment and management of volunteers to provide volunteer support to the shop, events and volunteer mentors for participants
- To work with the Shop Manager (Employability) to ensure the shop is adequately staffed at all times and establish rotas for staff and volunteers
- To lead on the ‘smart clothes’ scheme for young adults (16-30) who could not otherwise acquire suitable clothing for job interviews or similar occasions
- To gather and share monitoring and evaluation information as required by funders
- Ensure records, paper and electronic, are accurate and maintained
- To support and work alongside the wider New-U team to support our development as a charity and a business, and implementing change where indicated
- To act as a keyholder; to open and close the shop and ensure that the premises are secure on leaving. To respond to emergency call out if and when necessary
- Ensure the shop and staff areas are clean and attractive to patrons and that all appropriate standards of security, health and safety are met
- Attend all necessary internal/external training courses and meetings as required
Person Specification – Knowledge and Experience
Essential
- Experience/knowledge of creating marketing materials and utilizing on-line platforms/social media
- Empathy towards people with numerous and often complex issues preventing them moving towards work or training or equivalent
- Experience of delivering excellent customer service
- Interest in finding innovative solutions to tackle over-consumption in the fashion industry
- Awareness of relevant Health & Safety and safeguarding legislation in relation to vulnerable adults
Desirable
- Management/supervisory experience in a retail setting or equivalent
- Knowledge/understanding of the challenges faced by long term unemployed young people
- Experience of managing and recruiting volunteers
Person Specification – Skills and Abilities
Essential
- Creative thinking – evidence of creativity or experience of creating visual displays
- Excellent inter-personal skills and able to develop effective relationships with unemployed people on work placements, volunteers, delivery partners and referral agencies
- Ability to motivate and positively lead a small team
- Excellent organizational skills to manage own workload, to meet conflicting deadlines and prioritise work accordingly.
- Evidence of using own initiative, resourcefulness and lone-working
- Knowledge of ICT applications (e.g. Word, Excel, etc.) and administrative practices. Ability to learn new systems
Desirable
- An interest and belief in sustainable fashion practices
- Knowledge of fashion trends
- Interest in textile upcycling or crafting
Young Peoples Testimonials
I was welcomed and was made to feel comfortable and supported
“During my work placements, I was welcomed and was made to feel comfortable and supported. The sessions were really enjoyable and everyone was friendly and approachable. I learnt to be more independent and my confidence majorly increased. I had the chance to get used to being in a real working environment and I would do the placements all over again if I was given the opportunity. I am going to see if I can volunteer at the shop on a semi-regular basis in the future to stay in touch with everyone. I cannot think of any way that the work placement project could be improved, I really enjoyed it, thank you.” – Young person supported on a Work Placement and Employability Workshop with New-U Cromer and Merchants’ Place.
Working with New-U has helped boost my confidence by providing me with the opportunity to help in a retail environment
“Working with New-U has helped boost my confidence by providing me with the opportunity to help in a retail environment. They also provided workshops to help with writing a CV, searching for jobs and managing finances. Since engaging with New-U I have gained some experience working in an environment I previously wasn’t comfortable with and found that I enjoy some aspects of it. The staff that I’ve worked with are very kind, friendly and supportive. I enjoy being in the shop and working as part of the team and I always feel as if I’m welcome there.” Young person supported on a Work Placement and Employability Workshop with New-U Norwich.
I have become more confident when meeting new people which include staff and customers
“I have become more confident when meeting new people which include staff and customers, everyone is very friendly and I highly recommend New-U to anyone who is looking for work experience. I have learnt so many new things whilst working with staff at New-U and they are very supportive if you need help or get stuck on something, even if you make a mistake by accident they help correct you. What I like about engaging with New-U is that I love talking to staff and talking to new customers, I also love to help staff when needed. I like being part of the team.” Young person supported on a Work Placement with New-U Norwich.
I only have positive feelings about the way New-U is run
“I only have positive feelings about the way New-U is run and has helped my autism and my confidence. Just by working with the team I am more independent.” Young person supported on a Work Placement with New-U Norwich.